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Mediation Cards....

"Mediation is the journey from confrontation to collaboration, guided by patience and perseverance."

- Unknown

Law Students, Mediation Trainers, University Educators, Negotiation Experts, Business Coaches, Learning & Development.

Creating constructive communication, promoting understanding and collaboration, and guiding parties towards sustainable resolutions are the essential functions of skilled mediators in resolving conflicts amicably and eliminating future disputes.

In order to achieve this, each mediator must possess a unique set of mediation skills and practicing these skills will not only enhance their effectiveness, but it may also have a profound effect on the final outcome.

We can now hone these specific mediation skills by using Mediation Cards.

HOW TO USE MEDIATION CARDS:

  1. Select a Practice situation:
    1. Mediator dialogue with one Conflicted Party.
    2. Mediator dialogue with both Conflicted Parties separately.
    3. Mediator dialogue with both Conflicted Parties at same time.
  2. Each Conflicted Party is shown their Situational Card with various expected outcomes and background information.
  3. The Mediator is shown a random Mediation Skill/Tactic Card from the "Mediation Tactics Deck."
  4. The Practice situation should last between 4 to 8 minutes.
  5. During the practice the Mediator should try and purposely use their selected tactic.
  6. Immediately after the practice each party can be asked what skill/tactic they believe the mediator was practicing.
  7. After a debrief the exercise can be repeated with a different tactic/skill.
A close-up photo of the Negotiation Tactics Pamphlet placed on a table, highlighting key strategies for effective negotiations.

TNC Mediation Tactics/Skill Library

A selection of 24 tactics and skills for use during mediation practice.

A Mediation Card that explains the importance of paying attention and focus.
A Mediation Card focused on Empathy, emphasising the importance of actively understanding and recognising others’ emotions in negotiation and conflict resolution.
Mediation Card titled ‘Validate Feelings,’ highlighting the importance of recognising and affirming emotions to foster effective communication and resolution.
A Mediation Card titled ‘Empathetic Statements,’ focusing on using considerate and understanding language to promote trust and resolution in mediation.
A Mediation Card titled ‘Non-Verbal Empathy,’ emphasising the role of body language and attentive listening in demonstrating empathy during mediation.
A Mediation Card titled ‘Make It a Safe Place,’ focusing on creating a secure and respectful space for open communication in mediation.
A Mediation Card titled ‘Brainstorming,’ highlighting the importance of generating ideas together to find solutions during mediation.
A Mediation Card titled ‘Foster Active Participation,’ encouraging full involvement from all participants for effective mediation outcomes.
A Mediation Card titled ‘Emphasise Common Goals,’ focusing on identifying and reinforcing mutual interests to foster agreement in mediation.
A Mediation Card titled ‘Explore Compromise,’ highlighting the importance of finding middle ground for successful conflict resolution.
A Mediation Card titled ‘Perspective Taking,’ emphasising the importance of understanding different viewpoints for effective conflict resolution.
A Mediation Card titled ‘Problem Solving,’ highlighting the importance of addressing challenges and working together to find effective resolutions.
A Mediation Card titled ‘External Inspiration,’ encouraging the use of external ideas to enhance problem-solving during mediation.
A Mediation Card titled ‘Facilitate Collaboration,’ focusing on promoting teamwork and cooperative problem-solving in mediation.
A Mediation Card titled ‘Evaluate and Prioritise,’ emphasising the importance of assessing and ranking options during the mediation process.
A Mediation Card titled ‘Maintain Impartiality,’ highlighting the importance of remaining neutral to foster balanced and fair mediation.
A Mediation Card titled ‘Neutral Language,’ focusing on the use of impartial language to facilitate effective and fair communication in mediation.
A Mediation Card titled ‘Respectful Communication,’ highlighting the importance of maintaining respect and professionalism in mediation discussions.
A Mediation Card titled ‘Voluntary Participation,’ emphasising the importance of willing involvement for effective mediation outcomes.
A Mediation Card titled ‘Start Small,’ encouraging the resolution of minor issues to establish trust and progress in mediation.
A Mediation Card titled ‘Emotional Labelling,’ focusing on recognising and naming emotions to promote understanding in mediation.
A Mediation Card titled ‘Emotional Restatement,’ emphasising the importance of paraphrasing emotions to foster clarity and empathy in mediation.
A Mediation Card titled ‘Active Listening,’ highlighting the importance of attentive listening and thoughtful responses for effective mediation.
A Mediation Card titled ‘Managing Power,’ focusing on maintaining fairness and preventing dominance in mediation discussions.