Level 1 (Basic): The negotiator attempts to repeat their key point but may do so inconsistently, sometimes deviating from their core message or introducing new variables that dilute their position. The observer may note that the negotiator's repetition is not persistent or focused.

Level 2 (Proficient): The negotiator consistently repeats their key point without introducing new variables and maintains a clear focus. The observer can see that the negotiator is using repetition to reinforce their position effectively.

Level 3 (Master): The negotiator expertly and consistently repeats their core message, using slight variations in phrasing to maintain engagement, while ensuring the underlying point remains the same. The observer notes the seamless integration of repetition into the negotiation.

Level 1 (Basic): The negotiator is easily sidetracked by irrelevant discussions or counterarguments, losing focus on their key point. The observer sees that the negotiator does not maintain focus, and their message is easily diluted.

Level 2 (Proficient): The negotiator generally deflects distractions and keeps the negotiation focused on their key point by calmly returning to their core message. The observer can see that the negotiator is using repetition effectively to avoid getting sidetracked.

Level 3 (Master): The negotiator expertly deflects distractions and maintains focus, using repetition strategically to redirect the conversation back to their key point. The observer notes the skillful use of repetition to stay on message

Level 1 (Basic): The negotiator’s repetition does not clearly communicate steadfastness; they may appear unsure or easily swayed. The observer notes a lack of confidence in the negotiator’s use of the technique.

Level 2 (Proficient): The negotiator’s consistent repetition subtly communicates resolve, encouraging the other party to reconsider their stance. The observer can see that the negotiator is demonstrating conviction in their position.

Level 3 (Master): The negotiator's unwavering and calm repetition clearly communicates a firm, non-negotiable stance, making it clear their position is steadfast. The observer notes the powerful demonstration of resolve and certainty in the negotiator’s actions

Level 1 (Basic): The negotiator's tone may be inconsistent, becoming frustrated or confrontational, potentially escalating the situation. The observer may note an unprofessional use of the technique, with a potentially negative impact.

Level 2 (Proficient): The negotiator maintains a calm and professional tone throughout, avoiding emotional escalation. The observer can see that the negotiator’s approach is not creating conflict.

Level 3 (Master): The negotiator maintains a consistently calm, respectful, and professional tone, building trust and showing they are not being aggressive or immature. The observer notes the negotiator’s professional and effective demeanour

Level 1 (Basic): The negotiator does not support their position with any evidence, relying solely on repetition. The observer notes that their statements lack credibility and seem unfounded.

Level 2 (Proficient): The negotiator uses some supporting data or reasoning to strengthen their position alongside repetition, and the observer can see this adds weight to their argument.

Level 3 (Master): The negotiator expertly integrates supporting data and logical reasoning with their repetition, enhancing their credibility and persuasiveness. The observer notes how this approach solidifies the negotiator’s position

Level 1 (Basic): The negotiator fails to acknowledge the other party's perspective, appearing rigid and uninterested in their concerns. The observer notes the lack of consideration for the other side.

Level 2 (Proficient): The negotiator acknowledges the other party's perspective before returning to their position, demonstrating some empathy. The observer can see they are trying to find common ground, even while repeating their demand.

Level 3 (Master): The negotiator expertly balances empathy and persistence, acknowledging the other party's concerns while firmly reiterating their position to enhance collaboration. The obse

Level 1 (Basic): The negotiator is unable to adapt their approach, continuing to repeat their message even when it is clearly not working. The observer may feel they are being too rigid and potentially damaging the relationship.

Level 2 (Proficient): The negotiator is prepared to pivot or adapt if the other party shows genuine resistance, knowing when to adjust their strategy. The observer can see a willingness to compromise and adjust.

Level 3 (Master): The negotiator strategically uses repetition but also knows when to pivot, adjusting their approach fluidly to ensure a positive outcome. The observer notes the negotiator’s ability to balance persistence with flexibility

Level 1 (Basic): The negotiator demonstrates a limited understanding and application of the ‘Broken Record’ technique, often making mistakes that hinder progress and alienate the other party. The observer notes that the approach is ineffective and potentially counterproductive.

Level 2 (Proficient): The negotiator demonstrates a good grasp of the ‘Broken Record’ technique, using it to achieve their objectives without damaging the relationship. The observer feels that the technique has been effective but could be better.

Level 3 (Master): The negotiator expertly uses the ‘Broken Record’ technique to maintain focus, demonstrate resolve, and achieve their objectives whilst maintaining a collaborative and professional relationship. The observer feels the negotiator has used the technique to achieve a positive outcome